Privacy Policy

Last Updated: 05 January 2024

1. Introduction

Welcome to Hook & Paw. This privacy policy explains how we collect, use, and protect your personal information when you visit our website and use our services.

2. Information Collection

We collect personal information in the following ways:

• When you book our services via Calendly.

• Through information stored in our secure Google Drive.

• Via cookies and other tracking technologies when you visit our website.

3. Use of Information

Your information is used to:

• Provide and improve our services.

• Manage your bookings and customer service inquiries.

• Analyze website usage for improvements through Google Analytics and Google Search Console.

• Conduct marketing activities if you have opted in.

4. Third-Party Services

We use third-party services such as:

• Google Analytics and Google Search Console for website analytics.

• Meta Business Platform for marketing purposes.

• Other integrations that are crucial for our service delivery.

We ensure these services are compliant with privacy regulations and use your data only as described in this policy.

5. Cookies and Tracking Technologies

• Our website uses cookies to enhance your experience.

• You have the option to opt-out of cookies. If you do, you will not be tracked by our analytics tools.

6. Data Security

• We store all customer details within a secure Google Drive environment and via our booking platform, Calendly.

• We employ robust security measures to protect your data.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request correction or deletion of your information.

• Opt-out of certain uses of your information, such as direct marketing.

8. Changes to This Privacy Policy

We may update this policy from time to time. We encourage you to review it regularly.

9. Contact Us

If you have any questions about this policy, please contact us at hookandpaw@gmail.co.uk